Refund policy
We want you to love your gear. If something isn't right, you can return it within 30 days of delivery.
What can be returned
- Items must be unused, in original condition, with original packaging and tags.
- Items used on the course or range, damaged after delivery, or customized/personalized can't be returned unless they arrived defective.
- Gift cards and final-sale items are not returnable.
How to start a return
- Email us at hello@divotdepotgolf.com with your order number and the item(s) you'd like to return.
- We'll reply with return instructions and the return address. Many of our products ship directly from the brand's own U.S. warehouse, so returns usually go back there rather than to us. Please don't send items back without contacting us first, or we may not be able to process the return.
Return shipping
- If the item arrived damaged, defective, or wasn't what you ordered, we cover return shipping. Please contact us within 7 days of delivery and include a photo of the issue.
- For all other returns, return shipping is the customer's responsibility, and original shipping charges aren't refundable.
Refunds
Once the returned item is received and inspected, we'll issue a refund to your original payment method, usually within 5-10 business days. Your bank may take a few extra days to post it.
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.
Questions? Email hello@divotdepotgolf.com.